Refund Policy

1. Scope

This Refund Policy applies to all purchases made through aheadd.ai or the AHEADD mobile app, including the 30-day Career Readiness Journey subscription and any other paid features offered by Dream Ahead Tech Private Limited.

2. Free Access

AHEADD's core profile, resume upload and basic Employability Score are available at no cost. A subscription is only required to unlock the full six-step Career Readiness Journey and premium features.

3. Refund Eligibility

You may request a full refund within 7 days of your initial purchase if you have not used more than one step of the paid Journey. After 7 days, or after you have progressed through more than one paid step, refunds are issued at our discretion on a case-by-case basis.

Institutional or campus-wide licences are governed by the separate MoU and are not covered by this consumer policy.

4. How to Request a Refund

Email support@aheadd.ai with your registered email address, order reference (shown in your confirmation email), and a brief reason for the request. We aim to respond within 2 business days and process approved refunds within 7–10 business days, depending on your payment provider.

5. Non-Refundable Situations

Refunds will not be issued where the subscription period has fully elapsed, where the purchase was made through a third-party app store (Apple App Store or Google Play) and falls outside that store's own refund window, or in cases of misuse, duplicate account creation, or violation of our Terms of Use.

For in-app purchases via the App Store or Google Play, please follow Apple's or Google's respective refund processes, as payments are handled directly by those platforms.

6. Cancellations

You may cancel a recurring subscription at any time from your account settings. Cancellation stops future billing immediately; access to paid features continues until the end of the current paid period. No partial-period refunds are issued on cancellation.

7. Contact

Questions about this policy: support@aheadd.ai or call +91 92203 39606.