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Cancellation & Refund Policy

1. Purpose

This Cancellation & Refund Policy explains how cancellation, renewal, and refunds work for paid AHEADD subscriptions. It forms part of the AHEADD Terms of Use. Because AHEADD provides digital subscription services rather than physical goods, there is ordinarily no product ‘return’ process.

2. Subscription Plans

AHEADD currently offers paid Premium and Super Premium plans on monthly and annual billing cycles. Prices, taxes, features, and usage limits applicable to your purchase are shown on the pricing page and/or at checkout. Annual plans are billed upfront for the full year.

3. Cancelling a Subscription

You may cancel a recurring subscription at any time. Cancellation prevents future automatic renewals; it does not ordinarily cancel the portion of the subscription period already paid for.

  • Monthly plan: after cancellation, paid access ordinarily continues until the end of the current monthly billing period.
  • Annual plan: after cancellation, paid access ordinarily continues until the end of the current annual billing period.
  • No further renewal charge will be initiated by AHEADD after cancellation takes effect, subject to any payment already in the processing pipeline under the applicable payment-provider rules.
  • If you purchased through an app store or third-party billing platform, cancellation may need to be completed through that provider and its billing interface.
4. General No-Refund Rule

Subscription fees are generally non-refundable after the applicable subscription period has commenced. Cancelling a subscription does not ordinarily entitle you to a refund, credit, or pro-rata reimbursement for the unused portion of the current billing period.

Accordingly, a refund will not ordinarily be provided merely because:

  • you change your mind after purchase;
  • you do not use, or only partly use, the subscription;
  • you no longer need the service, including because you obtain a job, internship, admission, course, or other opportunity;
  • you cancel a monthly or annual plan before the end of its paid period; or
  • you forget to cancel before an ordinary monthly renewal.
5. Three-Day Accidental Annual-Renewal Window

As a customer-friendly exception, if an annual Premium or Super Premium subscription automatically renews and you did not intend to renew it, you may request a full refund of that annual renewal charge within three (3) calendar days from the date of the renewal charge.

The accidental-renewal refund is subject to the following conditions:

  • the request relates to an automatic renewal of an existing annual subscription, not the initial purchase of an annual plan;
  • the request is received within three calendar days of the renewal charge;
  • you have not materially used the paid features after the renewal; and
  • AHEADD may reasonably verify the account, transaction, and post-renewal usage before approving the refund.

If approved, the renewed annual subscription will be cancelled and paid access may revert to the Basic plan when the refund is processed. This three-day exception does not apply to ordinary monthly renewals.

6. Payment Errors, Duplicate Charges and Failed Activation

If you are charged more than once for the same subscription transaction, are charged incorrectly, or payment is successfully collected but the purchased subscription is not activated, please contact AHEADD. We will investigate and, as appropriate, correct the subscription, reverse an erroneous or duplicate charge, or provide another remedy.

A transaction shown as pending, failed, or debited may also be subject to reversal or dispute processes of your bank, card issuer, app store, payment network, or payment service provider.

7. Service Deficiency or Material Difference

If a paid AHEADD service is materially deficient, cannot be provided due to a material failure attributable to AHEADD, or is materially different from the characteristics or features advertised or agreed at purchase, AHEADD will investigate and provide an appropriate remedy, which may include restoration of service, extension of access, credit, or refund, as appropriate and as required by applicable law.

8. How to Request a Refund

To request a refund that may qualify under this Policy, contact AHEADD as soon as possible and provide sufficient information to identify the account and transaction.

  • Email: info@aheadd.ai
  • Phone: +91-9220339606
  • Include: registered email or phone number, plan name, transaction/receipt reference, date and amount charged, and the reason for the request.

Do not send full card numbers, UPI PINs, passwords, OTPs, or other sensitive authentication credentials.

9. Refund Method and Processing

Approved refunds will ordinarily be returned to the original payment method where technically possible. The time for the amount to appear in your account may depend on the payment provider, bank, card network, app store, or other intermediary. AHEADD will communicate the status of a refund request through the contact information associated with your account or request.

10. App Store and Third-Party Purchases

If a subscription is purchased through Google Play, the Apple App Store, or another third-party billing provider, that provider’s cancellation, billing, and refund procedures may apply in addition to or instead of AHEADD’s direct processing procedures. Where the provider controls the transaction or refund, AHEADD may direct you to use the provider’s refund mechanism.

11. Statutory Consumer Rights

Nothing in this Policy limits any refund, remedy, or other consumer right that cannot be excluded under applicable Indian law. Where applicable law requires a refund or other remedy despite a provision of this Policy, the applicable law will prevail.

12. Changes to this Policy

AHEADD may update this Policy from time to time. The version applicable to a purchase or renewal will be the version presented or made available in connection with that transaction, subject to applicable law. Material changes affecting recurring subscriptions will be communicated where required.

13. Contact Us

For cancellation, refund, billing, or policy questions:

  • Email: info@aheadd.ai
  • Phone: +91-9220339606